David Powner: Best practices for service level agreements
The Government Accountability Office looked at 21 large cloud contracts across five cabinet level departments, and found only seven met all of the industry best...
The Government Accountability Office looked at 21 large cloud contracts across five cabinet level departments, and found only seven met all of the industry best practices for service level agreements. David Powner, GAO’s director for IT management issues, with Federal News Radio’s Jared Serbu on Federal Drive with Tom Temin about how GAO selected those best practices, and why agencies should be following them.
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Tom Temin
Tom Temin is host of the Federal Drive and has been providing insight on federal technology and management issues for more than 30 years.
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