Mobile devices are flooding the workplace. Even if it isn’t your job to figure out how to make those devices work for your agency, you may need some help understanding how they help you do your job better, both for yourself and for your agency’s customers.

The General Services Administration’s Office of Citizen Services and Innovative Technologies has a lot of big brains working on solutions. Gwynne Kostin, director of Mobile, Office of Citizen Services & Innovative Technologies of GSA, explains how employees can overcome some of the biggest challenges to mobile technologies.

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