The reorganization at the Veterans Affairs Department is a rebranding effort in many ways. VA Secretary Bob McDonald will hire a chief customer service officer to try to reverse an image of poor quality care for its customers. Kim Hayes, CEO and co-founder of Ambit Group, is also a finalist for Executive of Year at the 2014 GovCon awards. She told In Depth with Francis Rose about Ambit Group’s data-centric approach to agency reorganization.

Copyright © 2024 Federal News Network. All rights reserved. This website is not intended for users located within the European Economic Area.