Agencies need a strategy for the how, when and where employees will work as they continue to evolve federal workspaces for returning employees, says Zoom’s Ma...
People’s attitudes and perceptions about work and the workplace have changed permanently, said Matt Mandrgoc, head of the U.S. public sector for Zoom.
As for employees? “They’ve decided how they want to work, when they want to work, and where they went to work,” Mandrgoc told Federal News Network during Workplace Reimagined.
That’s why the time has come for agencies to reimagine the workplace, he said, adding that agencies need a strategy for the how, when and where:
As agencies invest in technologies to support a new vision of the workplace, they’ll need to include the required training and education, Mandrgoc said. “We’ve seen a cultural change around how people are interacting, so government will really need to upskill their entire workforce to succeed in a hybrid workplace.”
On the tech side, organizations will need a well-crafted technology stack that includes good cameras, microphones and collaboration platforms, he said. His company’s Zoom for Government can tie hardware and collaboration software together, he said. With such a stack, agencies can ensure high productivity for remote employees, Mandrgoc said. It can even help people reluctant to, say, appear on camera, grow more comfortable with the video collaboration experience, he added.
Ultimately, a successful hybrid workplace, Mandrgoc said, depends on three elements: First, management must listen carefully to employee feedback. Second, the technology team must ensure equitable and mutually beneficial connections so that everyone in a meeting or collaboration session has a similar experience, regardless of where they’re working. Third, agencies must provide frictionless platforms that support hybrid work. It has to work consistently and be easy to navigate, he said.
Specific technologies and technological approaches are now available to support this reimagined workplace, Mandrgoc said. He cited as example conference rooms.
Agencies commonly hold meetings for which some employees are physically present and some are remote. So that everyone has an equal sense of engagement, agencies are investing in multicamera setups and screen arrangements, he said. These eliminate the phenomenon of remote employees seeing a fixed wide-angle view of a room with tiny figures around a table and of in-person employees seeing only a tiled set of remote participants or a single, large head beaming down at them.
In many ways, what Mandrgoc called the reimagined workplace journey is all about evolving both employee experience and customer experience. Good employee experience means “democracy and parity between the remote and in-person interactions,” he said. And good customer experiences using solid video communications give constituents the feeling they’re part of a partnering interaction, he added. Therefore, reimagining the workplace and creating these improved interactions supports the December 2021 executive order on improving federal customer experience, Mandrgoc said.
Over time, this new workplace will also encourage agencies to rethink office and furniture investments so that hybrid and mobile employees can simply walk into online, connected spaces.
In this future environment, “I don’t have to have tethered wires all over the place to bring someone into a video meeting,” Mandrgoc said. “I can walk into a room, be able to sign up online, have secure access to actually connect up to the screen showing information.”
“If you think about, there’s five areas that really create the foundational platform for the workplace reimagined,” said Zoom’s Matt Mandrgoc.
Listen to and watch other sessions from Federal News Network’s Workplace Reimagined event.
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Head of U.S. Public Sector, Zoom
Host, The Federal Drive, Federal News Network
Head of U.S. Public Sector, Zoom
As Head of U.S. Public Sector, Matt leads Zoom’s U.S. Federal, State and Local governments and Education business segments. He has led Zoom for Government during a period of historic growth from launch to ubiquity. Matt’s leadership has allowed Zoom to provide frictionless communication and collaboration capabilities and continuity of operations during a time unprecedented impact to the Federal and Public Sector mission.
Matt has over two decades of experience leading Federal and Public Sector units at Extreme Networks, Check Point Software Technologies, and Cisco.
Host, The Federal Drive, Federal News Network
Tom Temin has been the host of the Federal Drive since 2006 and has been reporting on technology markets for more than 30 years. Prior to joining Federal News Network, Tom was a long-serving editor-in-chief of Government Computer News and Washington Technology magazines. Tom also contributes a regular column on government information technology.