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5 keys agencies should follow to improve employee, customer and digital experiences

Agencies are redefining how to keep employees engaged and customers satisfied. Zoom’s Matt Mandrgoc shares how how to collaborate in a hybrid workplace.

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FILE - This June 18, 2019, file photo shows a sign for the entrance to the National Archives in College Park, Md. A Virginia National Guard sergeant accused of stealing World War II-era dog tags from the National Archives and Records Administration in Maryland has pleaded guilty to a theft charge. (AP Photo/Michael Kunzelman, File)

National Archives issues new guidance to ensure agencies properly manage federal records on platforms like Zoom

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Workplace Reimagined: Zoom’s Matt Mandrgoc on how to help people work effectively in hybrid world

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The U.S. Capitol dome is seen past the base of the Washington Monument just before sunrise in Washington, Saturday, Dec. 22, 2018. Hundreds of thousands of federal workers faced a partial government shutdown early Saturday after Democrats refused to meet President Donald Trump's demands for $5 billion to start erecting a border wall with Mexico. Overall, more than 800,000 federal employees would see their jobs disrupted, including more than half who would be forced to continue working without pay. (AP Photo/Carolyn Kaster)

Lobbyists sign open letter asking to reopen Capitol to the public

The Capitol and its environs have been mostly closed to visitors since – well, you know. Tourists, Girl Scout troops, and Lions Club presidents aren’t…

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Zoom explains why the hybrid approach to work will endure

Productivity, ease of collaboration and customer experience expectations make supporting high-quality virtual collaboration tools critical. Zoom industry…

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Why agencies need to put people at the center of their IT, process transformations

Innovation in Government

Stephen Ellis, the government solutions lead at Zoom, said agencies need to continue to innovate in how employees serve the citizens.

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