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Graphic by: Derace LauderdaleCustomer experience

ONR looks to automation to speed hiring federal hiring process

The Office of Naval Research wants an automated hiring portal to track employees’ information during onboarding and offboarding processes.

Federal Insights Read more
Industry Exchange Data '24 Commvault, Kelyn Technologies, AWS

Industry Exchange Data 2024: Commvault, AWS and Kelyn experts on tuning up CX through smart data management

Federal Insights Read more
CX Exchange '24 DoD Tashona Beale

CX Exchange 2024: DoD’s Tashona Beale on Washington Headquarters Services’ first-ever CX management plan

Management Read more
Getty Images/iStockphoto/jdwfotorecords backlog in a file cabinet

Government sometimes looks like a backlog backwater

Agencies could enhance customer experience if they could permanently end their backlog of cases. But that requires investment in new staff, processes or tools.

Tom Temin Commentary Read more

What individual federal employees can do, to improve customer experience

It’s the oldest challenge in government and business: How to make things easier for customers. In the digital age, customer service has evolved into something…

OPM Reorganization Read more
(Getty Images/iStockphoto/iLexx)Naval Research Lab

Experts tell Congress how AI can help agencies improve service delivery

Artificial Intelligence

HSGAC Chairman Gary Peters says legislation is ‘forthcoming’ in the areas of customer service and AI.

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