Listen Live
Trending:
The General Services Administration (GSA) building is seen, Tuesday, Nov. 10, 2020, in Washington. General Service Administrator Emily Murphy, the head of the obscure federal government agency that is holding up Joe Biden's presidential transition, appeared to know she might be facing a messy situation after the votes came in. Prior to Nov. 3, Emily Murphy, the head of the General Services Administration, held a Zoom call with Dave Barram, 77, a man who was in her shoes 20 years earlier during the contested 2000 election between George W. Bush and Al Gore. Barram said he advised her to "do the right thing, then all you have to do is live with the consequences of it.’” (AP Photo/Jacquelyn Martin)
Biden_Transition_Federal_Roadblock_83845
(AP Photo/Jacquelyn Martin)
Acquisition Policy

GSA listening more to customers to improve IAE platforms

Memi Whitehead, the deputy assistant commissioner for GSA’s Integrated Award Environment, said new tools aim to improve its users’ experiences.

Commentary

For federal agencies, targeted communications are central to executing CX initiatives

Ask the CIO

How GSA is delivering new IT capabilities faster than ever

Federal Report

The subtle difference between engagement and experience in 2024 FEVS

Federal Insights

GAO pushes forward on intelligent automation to improve cybersecurity, CX

Innovation in Government

Why agency leaders need to be more curious to improve CX

IT Modernization

Exclusive SSA turns to e-signatures to ease burdens, improve CX

Pay
Reporter's Notebook

2026 pay raise and 5 other reasons to pay attention to A-11

amira boland
Management

Meet the woman behind the latest customer experience drive

stocks, TSP returns
Tom Temin Commentary

Two-plus years in, TSP website is almost there

A hand selects among three emojis to indicate the level of satisfaction
Getty Images
Technology

How DoD and VA solved a huge UX problem: Three dozen clicks to send an email

GettyImages-1168708183
Federal Insights

Make-or-break moments to build trust in government CX

Workplace Reimagined Adobe
Federal Insights

Workplace Reimagined 2024: Adobe's Brian Chidester on CX value of creating great employee experiences

Army Human Resources, U.S. Army Reserve Sgt. 1st Class Jena McKinny and Sgt. Keila Orozco, human resources NCOs from the 350th Human Resources Company headquartered in Grand Prairie, Texas, receive training on the Defense Joint Military Pay System at Fort McCoy, Wisconsin.
Federal Insights

Sponsored by Maximus Army adopting HR customer experience framework

Customer experience
Graphic by: Derace Lauderdale
Federal Insights

ONR looks to automation to speed hiring federal hiring process

Medicare, Medicaid, CMS, HHS, cybersecurity, Administration of Children and families,The Department of Health and Human Services building
AP Photo/Alex Brandon
Contracting

New HHS request for proposals has industry up in arms

Industry Exchange Data '24 Commvault, Kelyn Technologies, AWS
Federal Insights

Industry Exchange Data 2024: Commvault, AWS and Kelyn experts on tuning up CX through smart data management

CX Exchange '24 HCLSoftware's Michael Roe
Federal Insights

CX Exchange 2024: HCLSoftware’s Michael Roe on keeping people at center of experience design

CX Exchange '24 Maximus' MaryAnn Monroe
Federal Insights

CX Exchange 2024: Maximus’ MaryAnn Monroe on tech advances in experience capabilities

CX Exchange '24 Day 1 Maryann Monroe Maximus
Federal Insights

CX Exchange 2024: Maximus’ MaryAnn Monroe on the only experience metric that matters

CX Exchange '24 Verizon's David Werner
Federal Insights

CX Exchange 2024: Verizon’s David Werner on infusing AI into digital experiences

CX Exchange '24 SSA Commissioner Martin O'Malley
Federal Insights

CX Exchange 2024: SSA's Martin O'Malley on creating better experiences for the masses

CX Exchange '24 DoD Tashona Beale
Management

CX Exchange 2024: DoD’s Tashona Beale on Washington Headquarters Services’ first-ever CX management plan

1 2 3 … 13