customer experience
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One year into a pilot with the Veterans Affairs Innovators Network, the department has made investments into 38 projects and ideas that teams of VA nurses, doctors and other rank-and-file employees have developed at eight medical centers around the country. More than 40 other VA medical centers submitted applications asking to join the Innovators Network.
August 16, 2016 -
The Commerce Department wants to train all of its employees in the next two years on digital data tools. It's part of the agency's goal to make the vast amounts of data it collects more accessible to the public.
May 06, 2016 -
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The "MyAgency" model tries to personalize federal offerings that are in reality offered on a mass scale.
April 19, 2016 -
Todd Akers, the vice president of public sector at Acquia, makes the case for agencies to take a page from Apple, GE, Disney and other private sector companies in how they face the public every day.
November 04, 2015