customer service
-
The Veterans Affairs Department is creating a data backbone that will house veterans' addresses and correspondence in one system.
November 06, 2015 -
Todd Akers, the vice president of public sector at Acquia, makes the case for agencies to take a page from Apple, GE, Disney and other private sector companies in how they face the public every day.
November 04, 2015 -
Darren Blue is heading over to the Veterans Affairs Department after spending the last seven years at GSA. The FDIC gets a new CIO and NNSA a new chief learning officer.
October 12, 2015 -
Tom Allin, the Veterans Affairs Department’s chief veterans experience officer, developed an approach that lets employees take a different perspective when developing customer service initiatives.
October 08, 2015 The emphasis on customer services across government includes a higher profile for feedback. The latest social media site to give agencies feedback on employee performance and mission delivery is Yelp. Justin Herman of the General Services Administration tells In Depth with Francis Rose the deal with Yelp is just one of many opportunities for agencies to interact with citizens.
September 21, 2015-
Starbucks calls its employees "partners." Disney has "cast members." The Ritz-Carlton has "ladies and gentlemen." The VA's new Chief Veterans Experience Officer Tom Allin says the department also needs to see its workers in a new light.
September 08, 2015 -
The Veterans Affairs Department launches Vets.gov, a digital doorway to help organize online resources for veterans.
September 04, 2015 -
It’s good that efforts to improve customer service are revisited periodically. Technology and expectations change. Too bad the government has to lurch from crisis to crisis to get with it, though.
August 14, 2015 -
Exclusive: The Veterans Affairs Department Secretary’s idea to create “Veterans.gov” is so good, the Labor Department already did it.
August 12, 2015 -
The Office of Management and Budget has told agencies to rethink the ways in which they interact with the public and undertake a more customer-focused approach to the citizens they serve. The General Services Administration says it’s here to help.
August 07, 2015 -
The Department of Veterans Affairs says it’s trying to become a customer focused organization, with programs built more around input from veterans themselves and less by the whims of Washington policymakers. Federal News Radio’s Jared Serbu reports VA is starting with the fundamentals – like figuring out who those customers are.
August 05, 2015 -
It really was that bad. The National Taxpayer Advocate has confirmed in a new report what the IRS long warned about: Taxpayers can forget about getting help from the agency amid budget cuts and staff shortages.
July 16, 2015 -
Abby Herriman, senior vice president for HighPoint Global, says transforming how agencies serve their customers starts with more effective use of technology and more efficient processes.
March 30, 2015 -
The new "federal feedback button" is the White House's latest attempt to boost agencies' interactions with Americans and enhance their level of customer service.
March 24, 2015 -
Beginning next month, agencies can begin honoring certain front-line employees through the administration's new Federal Customer Service Awards Program.
March 19, 2015