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Few services to the public can be as troublesome as agency contact centers, just ask the IRS.
Agencies made speed a priority when issuing the first rounds of COVID-19 recovering spending in 2020 — a decision that came with a few tradeoffs.
Consolidating and integrating service management, application management, infrastructure management, delivery management and cyber management data and functions not only helps to reduce the need to jump from tool to tool, but also provides a 360-degree view into agency operations. To meet this need, Deloitte built OperateEdge, an integrated and intelligent IT Operations Management platform.
Federal employees ranked federal human resources last among four federal administrative services, according to a recent customer satisfaction survey from the General Services Administration.
For a variety of reasons, Americans' trust in government is at a pretty low ebb right now. A survey of 4,000 citizens conducted by Deloitte and Fortune shows what the company calls a crisis of trust.
This week on Amtower Off Center, Brian Chidester, Global Public Sector marketing executive for OpenText, joins host Mark Amtower to discuss the benefits and challenges of using the "whole of government" approach to resolving issues in the federal government.
Hardly a day of Zoom conferences goes by without someone talking about supply chain security. But the government supply chain is ultimately also the supply chain of industry.
The Pandemic Response Accountability Committee oversees a bailout about three times as large as what Congress spent on the 2008 recession, but also benefits from advances in data analytics tools that weren’t available to auditors more than a decade ago.
A Senate Homeland Security and Governmental Affairs subcommittee is holding a series of hearings to collect best practices on telework, which members say may inform new legislation or policy for the federal workforce.
CIOs began realizing their IT systems strategies needed to make significant technological leaps, possibly leaving COBOL behind.
When peeling back the layers of how digital identity can enable broader, stronger, and more convenient online transactions, four specific principles can be distilled.
Not every job is appropriate for telework. But many federal agencies are finding out that it can be done on a far greater scale than had been anticipated.
Ask any IT manager across government what challenges they face, and somewhere in the top three they’ll tell you how hard it is to find and hire talent
Cloud migration may have started out as a cheaper, more effective way for federal agencies to store and manage data, but it’s evolved into much more in the past decade.