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customer service, customer experence, Customer satisfaction - Employee engagement — Customer satisfaction - Employee engagement

Federal Report

How small changes in employee engagement can make a big difference

In new agency-specific data from OPM, more employee engagement trends are beginning to emerge from the federal workforce’s feedback on the 2024 FEVS.

Acquisition Policy

OMB gives agencies new considerations when buying AI

Cybersecurity

NIST releases latest draft of digital identity guidelines

Congress

First Look More House appropriators target federal telework, office space

Federal Report

Whine, cheese make the return-to-office debate pungent

Hiring/Retention

Still ‘long way to go’ after 13% bump in federal early-career employees

Workforce

OMB holding agencies ‘accountable’ for 50% in-office presence

View of brown folders, with focus on grants label, Concept of funding, 3D illustration

Management

HHS proves NOFOs can be less complex, easier for applicants

OMB

Management

OMB’s new guidance, RFI boost grant modernization efforts

Image representing concept of employees being fired through Schedule F.

Workforce

Biden administration locks in plans aiming to block Schedule F for good

best places to work in the federal government, small business, VBA

Hiring/Retention

Heading into 2024, OPM ‘fundamentally rethinking’ federal hiring

OPM, HR QSMO, security clearance

Workforce

Telework changes, hiring reforms of 2023 charting a course into the new year

AI, artificial intelligence

Artificial Intelligence

Federal agencies flag 1,200 AI uses cases, but see few actually implemented

Jason Miller, the deputy director for management at the Office of Management and Budget, highlighted federal customer experience successes at a White House event on Dec. 6. (Photo by Jason Miller/FNN)

Management

Exclusive OMB’s Miller wants to ‘destroy’ the saying ‘good enough for government work’

federal pay raise

Pay

Biden makes formal plans for 2024 federal pay raise

cyber

Workforce

How a few agency leaders are defining, measuring ‘meaningful’ in-person work

Hiring/Retention

‘This would be wild’: Officials lay out ambitious goals for federal employee vetting

federal workforce-digital-acquisition

Acquisition Policy

Exclusive 2 new tools aim to reverse decade-long decline in small business industrial base

federal workforce-technology-employees

People

Exclusive OMB brings in former DoD official to run personnel, performance office

Jason Miller

Off the Shelf

2022: The year in procurement

Kiran Ahuja

Workforce

Agencies get clearer direction from OPM, OMB to expand early-career pipeline

ADA, Return to Office

Workforce

Governmentwide chief diversity officer eyes long-term plans to advance DEIA

Kiran Ahuja

Workforce

Workforce changes may still lie ahead for federal employees in 2023