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IRS, telework, return-to-office — IRS Building

IT Modernization

IRS, Treasury plan ‘absolutely critical’ overhaul of legacy HR systems

The IRS is managing hundreds of legacy HR IT systems with thousands of workflows, but deferred upgrading these systems when the agency faced budget cuts.

Congress

Senators press for barcodes on tax returns so IRS can process them faster

Hiring/Retention

IRS digs out from pandemic-era challenges, but struggles on some hiring goals, watchdog tells Congress

Federal Newscast

IRS watchdog wants more money budgeted for taxpayer service, less for enforcement

Agency Oversight

How the taxpayer advocate puts together that giant report every year

Tom Temin Commentary

Still ‘sorry wrong number’ for beleaguered IRS

Hiring/Retention

IRS needs to staff up HR office before it can rebuild its workforce, watchdog tells Congress

Federal Report

Why customer experience is so challenging for federal agencies

Charles Rettig

IT Modernization

IRS looks to automate how it processes paper tax returns to tackle its backlog

1040 and instructions

Management

IRS employees brace for another tax season hampered by the pandemic

Erin Collins, National Taxpayer Advocate

Workforce

How can the IRS improve its operations for the next filing season?

FILE - In this photo March 22, 2013 file photo, the exterior of the Internal Revenue Service (IRS) building in Washington. The IRS website to make payments went down on Tuesday, April 17, 2018. The IRS did not have an immediate explanation for the failure. But it said on its website that its online payment system became unavailable at 2:50 A.M. ET on Tuesday.(AP Photo/Susan Walsh, File)

Agency Oversight

IRS HR office understaffed ahead of agency's hiring surge, watchdog warns Congress

FILE- In this Aug. 19, 2015, file photo the Internal Revenue Service Building in Washington. The prolonged government shutdown couldn’t come at a worse time for the Internal Revenue Service. The tax filing season is opening soon. And for taxpayers, payments for those who owe Uncle Sam likely will still be due April 15, but people due refunds could see a delay if the partial shutdown persists. (AP Photo/Andrew Harnik, File)

Tom Temin Commentary

How the IRS can advance from wreckage of 2021 filing season

FILE - This March 22, 2013 file photo, shows the exterior of the Internal Revenue Service building in Washington. The Internal Revenue Service is recalling about 46,000 of its employees furloughed by the government shutdown, nearly 60 percent of its workforce, to handle tax returns and pay out refunds. The employees won't be paid. (AP Photo/Susan Walsh, File)

IT Modernization

First Look IRS digitalization office taking ‘bite-sized’ steps to consolidating legacy systems

FILE - In this Jan. 27, 2020 file photo, Secretary of Defense Mark Esper speaks during a news conference at the Pentagon in Washington. Esper said Tuesday he is looking to NATO allies for more help countering the Islamic State extremist group in Iraq and in bolstering U.S. defense efforts in the Middle East more broadly. (AP Photo/Jose Luis Magana)

Federal Newscast

Defense employee unions on Trump administration radar

Bridget Roberts, National Taxpayer Advocate, IRS

Federal Drive

Acting national taxpayer advocate outlines IRS' challenges to Congress

FILE - In this photo March 22, 2013 file photo, the exterior of the Internal Revenue Service (IRS) building in Washington. The IRS provided poor customer service during this year's tax filing season as taxpayers struggled with a rise in identity theft and complications related to President Barack Obama’s health law, a government watchdog said Wednesday. A new report by the National Taxpayer Advocate says the IRS has been hampered by budget cuts. (AP Photo/Susan Walsh, File)

Workforce

Ahead of filing season, decade of IRS budget cuts 'taking a toll' on workforce morale

deepfake, scams, impersonations

Federal Newscast

New year, new ways for scammers to impersonate federal agencies

National-Taxpayer-Advocate-Nina-Olson

Federal Newscast

Taxpayer Advocate Nina Olson will continue her fight in retirement

Capt. Thomas Beltz, C-17 Globemaster III pilot with the 514th Air Mobility Wing, closes in to refuel with a KC-10 Extender over the Atlantic Ocean, Feb. 10, 2018. The 514th AMW is an Air Force Reserve Command unit located at Joint Base McGuire-Dix-Lakehurst, N.J..

Federal Newscast

Air Force may be better off trying to keep pilots than hiring more

katko

Federal Newscast

House bill would create panel of cyber experts to help DHS

WASHINGTON, DC - MARCH 20: Nina E. Olson, The National Taxpayer Advocate poses for a portrait in her office within the US Internal Revenue Service building on March 20, 2012 in Washington, DC. Nina Olson reports directly to the Commissioner of Internal Revenue and Taxpayer Advocate offices works independently within IRS. (Photo by Ann Hermes/The Christian Science Monitor via Getty Images)

Agency Oversight

IRS watchdog: Options to extend filing season deadline 'something that we’ve been thinking about'

Sign on Internal Revenue Service building, Washington, DC

Technology

IRS looks to make mobile, cashless payments for overdue debts a reality