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For decades the federal government has grappled with how to make its services understandable and easy to use. If you've ever seen a Medicare manual, you'll know what we mean. More agencies are using a technique called journey mapping to improve service. Mallory Barg Bulman, director of research at the Partnership for Public Service, joins Federal Drive with Tom Temin what it is and how it works.
In the case of federal employee engagement, a 1 percent change means something is going on. That's what happened in the most recent Federal Employment Viewpoint Survey. For an interpretation, Federal Drive with Tom Temin turns to Tim McManus, chief operating officer of the Partnership for Public Service.
When it comes to organizational complexity, the federal government makes General Motors look like a lemonade stand. Each department, agency, bureau, branch, office and program seems to have its own people, agenda and policies. But for the next administration, it'll be beneficial to look at the government as an integrated whole. Mallory Barg Bullman, director of research at the Partnership for Public Service, explains why on the Federal Drive with Tom Temin.
Envisioning a significant change or program outcome in a federal bureaucracy might be easy, but getting it done can seem impossible. But not to the Sammies people.
The Partnership for Public Service presented the 2016 Service to America Medals at a gala ceremony Tuesday night.
You might not want to sample cookies before they come out of the oven. But when it comes to hiring soon-to-be college graduates, you might not want to wait until they get their diplomas to begin the dialog. By then the best ones might already be taken. Tim McManus, vice president for education and outreach at the Partnership for Public Service, shares more on the Federal Drive with Tom Temin.
The next president's management agenda will be key in helping the new administration deliver on its agency priorities next year. The Partnership for Public Service offered a four-pronged road map to develop an implementation plan on the next president's agency and policy priorities.
Whether there's a presidential transition or not, agency leaders need to maintain a respectful and open dialogue with their Office of Inspector General.
For incoming politicals of the new administration, building a good working relationship with their inspector general is an opportunity to avoid early pitfalls in getting acclimated and improve the effectiveness of their organizations over the coming years.
In today's Top Federal Headlines, the White House releases this year's Federal Agency Strategic Sustainability Plans, providing a snapshot of the progress agencies have made becoming more environmentally friendly.
New data from the Office of Personnel Management shows that 93 percent of the people hired through the Pathways program intend to stay in government, and the programs are responsible for 35,000 new hires since 2012. Tim McManus, the vice president for education and outreach at the Partnership for Public Service talked with Federal News Radio’s Jared Serbu on Federal Drive with Tom Temin about the new report. He says they show agencies are beginning to use the Pathways programs as they were originally intended.
The next president, in order to hit the ground running during his or her first 100 days, will need a strategy for keeping the federal workforce's innovation projects from losing momentum.
Some agencies are capitalizing on interactions with trending people and topics to gain a widespread exposure on social media.
Hongwei Hsiao is chief of the protective technology branch at the National Institute for Occupational Safety and Health. His work has made a big difference in worker safety. Now it's earned him designation as a finalist in this year's Service to America Medals program. He joins Federal Drive with Tom Temin to talk about his work.