President's Management Agenda
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The President's Management Agenda has called for an overhaul of customer service technology on the part of federal agencies.
July 20, 2018 -
Of all the customer service channels in need of improvement, agencies across the board may find the biggest challenge in making their websites more user-friendly.
July 06, 2018 -
MaryAnn Monroe, director of customer experience for HighPoint Global, explains how the new President’s Management Agenda is helping agencies better meet citizens’ needs.
July 04, 2018 -
The most recent update to Performance.gov shows the Trump administration spent the winter months drafting and presenting its ideas for civil service modernization.
July 03, 2018 -
The Trump administration may move several functions, including federal employee health and retirement benefits programs, from the Office of Personnel Management to other agencies.
June 19, 2018 -
As the growth of cloud adoption has increased in government, so too has the complexity. And with that complexity comes a barrage of choices that agency IT offices must navigate.
June 11, 2018 -
Speaking at a Data Coalition event Wednesday, Federal Chief Information Officer Suzette Kent said the data CAP goal will help the government get its arms around its huge trove of data.
June 07, 2018 -
The success of the new President's Management Agenda hinges on the Trump administration's ability to modernize the federal workforce, the Office of Management and Budget says.
June 06, 2018 -
Compared to the private sector, the federal government, as a whole, ranks down toward the bottom of a new customer service scorecard.
June 01, 2018 -
Following the release of the President's Management Agenda, the Trump administration is relaunching the Federal Customer Service Awards program the Obama administration began in 2015.
May 31, 2018 -
The Trump administration has big plans to improve the government's customer service, but Margaret Weichert, the deputy director for management at OMB, says getting there means more than just modernizing IT.
May 23, 2018 -
Federal management leaders in the Trump administration say they're optimistic they can lead a bipartisan, inclusive discussion about its plan to modernize the federal workforce.
May 17, 2018 -
Margaret Weichert, OMB deputy director for management, explains how the government must modernize to meet the expectations of the 21st century.
May 10, 2018 -
Emily Murphy, the administrator of GSA, explains how her agency continues to live up to its founding principles through shared services.
May 10, 2018 -
The Office of Management and Budget says its technology business management framework isn't a formal mandate yet, but it wants agencies' best practices to inform a specific directive in the future.
May 01, 2018