Social Security Administration
-
Reported improper payments are likely to increase as agencies improve their ability to ferret out overpayments and underpayments
February 25, 2016 -
A report from the Partnership for Public Service and Accenture Federal Services found that data, governance, communication and engagement, and workforce management are the biggest challenges for government agencies trying to improve customer service.
February 23, 2016 -
Here's a breakdown of major agencies and the proposed funding amounts for fiscal 2017, which are included the President Obama's $1.1 trillion budget.
February 09, 2016 -
Rep. Henry Cuellar (D-Texas) authored a provision in the fiscal 2016 omnibus spending bill requiring OMB to create governmentwide customer service standards.
February 05, 2016 -
The provision tells agencies to show how program performance metrics are tied to priority goals.
January 20, 2016 -
Office of Management and Budget Deputy Chief Information Officer Lisa Schlosser said her office will start holding agencies more accountable for taking advantage of plays in the U.S. Digital Services Playbook. The playbook lists 13 best practices for delivering products and services to the public more quickly.
January 19, 2016 -
Reggie Wells, the Social Security Administration’s chief human capital officer and deputy commissioner of the Office of Human Resources, said the agency is seeing positive results after expanding its leadership development program to employees at the GS-9 level.
January 06, 2016 -
The FBI will hire more than 230 National Instant Criminal Background Check System examiners and other specialists, nearly double its existing workforce, to help process mandatory background checks. The agency is also partnering with the U.S. Digital Service to overhaul the NICS.
January 05, 2016 -
For the past decade, as the Inspector General for the Social Security Administration, Patrick O'Carroll has intensified efforts prevent fraud, waste and abuse. He's used a combination of technology and detective work. Now the National Academy of Public Administration chose O'Carroll as one of its newest class of fellows. He spoke with Federal News Radio's Eric White on Federal Drive with Tom Temin about the honor.
December 04, 2015 -
A group of former and current federal executives advise against making the mobility provisions in the executive order to reform the Senior Executive Service too narrow.
December 03, 2015 -
She has nearly four decades of public service. Her speciality is human services, and she's worked at the county, state and federal levels. Now acting Social Security Commissioner Carolyn Colvin is a new fellow of the National Academy of Public Administration. She told Federal Drive with Tom Temin what it means to be a NAPA fellow.
November 30, 2015 -
Federal chief information officer Tony Scott said agencies are spending too much of their money on legacy technology that can’t easily be secured, and the people who have built and supported it are leaving government service. HUD, EPA, SSA and the Patent and Trademark Office are among the agencies trying to transform their IT infrastructures.
November 18, 2015 -
The number of Hispanic federal civilian employees increased for the fourth year in a row, according to the latest report from the Office of Personnel Management. The annual report showed an increase of 461 on-board employees between fiscal 2013 and 2014, or a 0.1 percent bump in Hispanic representation.
October 27, 2015 -
Rep. Alan Grayson (D-Fla.) introduced a bill that would give a 2.9 percent cost-of-living adjustment to federal retirees and those receiving Social Security benefits in 2016.
October 22, 2015 -
Cybersecurity and customer service were popular additions to many federal agencies' priority goals for 2016 and 2017.
October 12, 2015