U.S. Citizenship and Immigration Services

Amid hiring issues, USCIS’ Jaddou aims to boost current workforce

Hiring remains a “substantial challenge” for USCIS, but a couple early signs indicate that the agency could be turning a corner with its current workforce.

Workforce

Beyond FEVS, agencies trying to combat federal ‘survey fatigue’

Workforce

DHS AI roadmap stakes claim to “lead” government in responsible AI use

Artificial Intelligence

Pandemic watchdog sees ‘target-rich environment’ for AI to track down fraudsters

All About Data

FILE- In this Thursday, June 21, 2018 photo, air passengers heading to their departure gates enter TSA pre-check before going through security screening at Orlando International Airport, in Orlando, Fla. Investigators were unable to corroborate specific allegations that a Transportation Security Administration supervisor instructed air marshals to racially discriminate against passengers at Florida's busiest airport. But investigators for the Department of Homeland Security's Office of Inspector General uncovered other concerns about racial profiling of passengers by other TSA supervisors at Orlando International Airport, according to a report sent to lawmakers last week. (AP Photo/John Raoux)

DHS’ new directorate is on a mission to ‘CX all the things’

Management

DHS launching new ‘customer experience’ directorate this month

Management

USCIS, Millennium Challenge Corporation putting workforces at the front of their zero trust journey

Ask the CIO

U.S. Citizenship and Immigration Services processing delays result in a lawsuit

Agency Oversight

USCIS has entered the next phase of its IT modernization journey

Ask the CIO