U.S. Citizenship and Immigration Services - Federal News Network

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FILE - In this Aug. 17, 2018, file photo, people arrive before the start of a naturalization ceremony at the U.S. Citizenship and Immigration Services Miami Field Office in Miami. USCIS, The cash-strapped federal agency that oversees that nation's legal immigration system, scrapped plans Tuesday, Aug. 25, 2020, to furlough 13,000 employees, or nearly 70% of its workforce. The agency said it would maintain operations through September when the the fiscal year ends. (AP Photo/Wilfredo Lee, File)

Workforce

USCIS aims to support current workforce while grappling with ongoing hiring issues

Hiring remains a “substantial challenge” for USCIS, but a couple early signs indicate that the agency could be turning a corner with its current workforce.

Workforce

Beyond FEVS, agencies trying to combat federal ‘survey fatigue’

Artificial Intelligence

DHS AI roadmap stakes claim to “lead” government in responsible AI use

All About Data

Pandemic watchdog sees ‘target-rich environment’ for AI to track down fraudsters

Management

DHS’ new directorate is on a mission to ‘CX all the things’
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Management

DHS launching new ‘customer experience’ directorate this month

Ask the CIO

USCIS, Millennium Challenge Corporation putting workforces at the front of their zero trust journey

Agency Oversight

U.S. Citizenship and Immigration Services processing delays result in a lawsuit

Data servers resting on clouds in blue

Ask the CIO

USCIS has entered the next phase of its IT modernization journey