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customer experience

Ask the CIO

How GSA is delivering new IT capabilities faster than ever

David Shive, GSA’s chief information officer, said concepts like human-centered design and user experience has evolved over the last five plus years.

Contracting

GSA's FAS streamlining federal procurement by updating GSA Advantage, improving UX, reducing PALT
Sponsored by Icertis

Technology

How DoD and VA solved a huge UX problem: Three dozen clicks to send an email

Defense

Fulcrum strategy is foundational to DoD's IT advancement

Ask the CIO

DoD’s approach to fix its computers is function over form

Defense News

DoD CIO looks ahead to 'JWCC 2.0' and next steps for cloud in 2024

On DoD

Navy says it’s achieved big UX improvements amid DoD effort to ‘fix our computers’

verizon briefing cover may 23

Technology

A strategy for better CX: ‘Make it work, make it simple, make it memorable’

federal workforce-digital-acquisition

Defense

DoD prioritizes IT user experience

IT Modernization

Tackling the Air Force computer problem one PC at a time

Cybersecurity

Cyber leaders consider what's beyond the PIV card

People

USCIS out in front again by hiring a user experience director

USS Roosevelt aircraft carrier, ship

DoD Reporter's Notebook

Navy thinks it has some specific answers to the 'fix our computers' complaint

The Air Force Rescue Coordination Center at Tyndall Air Force Base in Florida serves as the single agency responsible for coordinating on-land federal search and rescue activities in the 48 contiguous United States while also providing SAR assistance to Mexico and Canada. (U.S. Air Force/Capt. Jared Scott)

IT Modernization

Defense agencies let experience inform planning and programming

workforce

Federal Tech Talk

Effective web design for federal websites

cloud

Defense

DoD Cloud Exchange: Lyle Kellman, GDIT