The Obama Administration wants to avoid a repeat of the technical glitches it experienced with the rollout of HealthCare.gov. One way is through a White House effort called the U.S. Digital Service. The Digital Service will consist of a small team of experts that will serve as consultants to agencies on IT projects. Ariel Rabkin is a visiting fellow with AEI’s Center for Internet, Communications and Technology Policy. He joined Tom Temin on the Federal Drive to explain why many IT projects fail in the first place.

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