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Vashon Citizen: USCIS’ new virtual assistant Emma gets service award
The name system takes its name from Emma Lazarus, the author of the poem "The New Colossus" inscribed on the base of the Statue of Liberty.
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For two years, U.S. Citizenship and Immigration Services has been fielding an online virtual assistant it has dubbed Emma. She brings the agency into the intelligent chat-box era, in both English and Spanish. And now she has won a Service to the Citizen Award. Vashon Citizen of the USCIS contact center solutions branch. joined Federal Drive with Tom Temin to discuss how it works behind the scenes.
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