Citizenship and Immigration Services

AI (Artificial Intelligence) concept. Communication network.

DoD builds AI tool to speed up ‘antiquated process’ for contract writing

The Defense Department is testing out an artificial intelligence tool to help the agency write contracts and speed up the federal acquisition process.

Contracting

FILE - In this Aug. 17, 2018, file photo, people arrive before the start of a naturalization ceremony at the U.S. Citizenship and Immigration Services Miami Field Office in Miami. USCIS, The cash-strapped federal agency that oversees that nation's legal immigration system, scrapped plans Tuesday, Aug. 25, 2020, to furlough 13,000 employees, or nearly 70% of its workforce. The agency said it would maintain operations through September when the the fiscal year ends. (AP Photo/Wilfredo Lee, File)

Immigration forms are growing as fast as immigration

Agency Oversight

A TSA worker checks an identification card, Friday, Jan. 25, 2019, at Seattle-Tacoma International Airport in Seattle. Yielding to mounting pressure and growing disruption, President Donald Trump and congressional leaders on Friday reached a short-term deal to reopen the government for three weeks while negotiations continue over the president's demands for money to build his long-promised wall at the U.S.-Mexico border. (AP Photo/Ted S. Warren)

From airports to immigration to emergency relief, DHS urged to improve ‘customer experience’

Management

Amelia Brust/Federal News Network

USCIS deputy CDO sees faster ‘time to market’ getting right data to the right people

All About Data

USCIS out in front again by hiring a user experience director

People

DHS looks to hire hundreds of ‘technologists’ to improve customer experience

Technology

Amelia Brust/Federal News Network

Automation is driving USCIS’s cyber improvements

Ask the CIO

Rising robberies of postal workers make dog bites appear quaint

Federal Newscast

USCIS ombudsman ‘optimistic as ever’ about agency’s digitization efforts

Technology

USCIS sets ambitious hiring, processing goals to shrink massive immigration case backlog

Workforce

FILE - In this Nov. 20, 2020, file photo a U.S. Department of Homeland Security plaque is displayed a podium as international passengers arrive at Miami international Airport where they are screened by U.S. Customs and Border Protection in Miami. The damned-if-you-pay-damned-if-you-don’t dilemma on ransomware payments has left U.S. officials fumbling about how to respond. While the Biden administration “strongly discourages” paying, it recognizes that failing to pay would be suicidal for some victims. (AP Photo/Lynne Sladky, File)

FOIA advisers recommend independent review into how DHS handles immigration record requests

Agency Oversight

Agency data leaders see strong tie into federal zero trust security push

At first blush, it might seem like agency chief data officers would be hampered by the move to a “zero trust” cybersecurity posture.

Cybersecurity

FILE - In this March 3, 2020, file photo people photograph the signage outside the U.S. Citizenship and Immigration Services (USCIS) office in Tukwila, Wash., that was closed due to concerns about the coronavirus. The U.S. government says a new rule disqualifying more people from green cards if they use government benefits will not apply to immigrants with symptoms of the illness caused by coronavirus who seek care. The U.S. Citizenship and Immigration Services said late Friday, March 13, 2020, that seeking treatment or preventive services will not impact someone's immigration status under the new public charge rule, which took effect last month. (Mike Siegel/The Seattle Times via AP, File)/The Seattle Times via AP)

Is USCIS up to the task of processing all of the green cards available?

U.S. Citizenship and Immigration Services hasn’t returned to full capacity after two years of pandemic, and it’s having trouble processing all of the visa…