Service to the Citizen Award

A health care data and AI concept showing charts and graphs overlaid across medical equipment.

How data improves customer service at the Health Resources and Services Administration

Service to the Citizen recently handed our dozens of awards to federal officials. At the very top of the list was Alek Sripipatana, the Director of Data…

Management

OMB’s Weichert: Employee retention may improve with customer experience overhaul

Workforce

FILE - In this June 19, 2017 file photo, a person works on a laptop in North Andover, Mass. Mexican authorities say the U.S. Department of Homeland Security has instituted heightened security measures for laptops and tablets on U.S.-bound flights from Mexico, starting Wednesday, July 19, 2017. (AP Photo/Elise Amendola, File)

Vashon Citizen: USCIS’ new virtual assistant Emma gets service award

Federal Drive