Agencies are looking to sure up their customer service but hurdles remain
Professor Bob Tobias joined Federal Drive to explain how agencies can improve their customer service but it better services starts in-house.
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Agencies have been tasked by the Trump administration to take their customer service up a notch. But a few things may stand in the way, like budget uncertainty, and in some agencies less-than-optimal relations between line employees and management. Bob Tobias is a professor in the Key Executive Leadership Program at American University and he joined Federal Drive with Tom Temin to argue that better services starts in-house.
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