Almost 125,000 veterans die every year. The Department of Veterans Affairs is responsible for laying them to rest with honor, and for that service the VA has the highest customer satisfaction rating of any organization — public or private — in the country. Ronald Walters is acting undersecretary for memorial affairs at the Veterans Affairs Department. He’s a Service to America medal finalist in the Management Excellence category. On In Depth with Francis Rose, he explained why the VA is so successful in this arena.

View a gallery of all the Sammies finalists.

Copyright © 2025 Federal News Network. All rights reserved. This website is not intended for users located within the European Economic Area.