The new holy grail for federal agencies is great customer experience. Taking their clues from the private sector, agencies are figuring out how digital and actual offerings can work together to produce satisfied citizens. Mallory Barg Bulman, director of research at the Partnership for Public Service, tells Federal Drive with Tom Temin about how the Veterans Affairs Department efforts in improving customer experience.
Lisa Blumerman, the associate Census director for Decennial programs, tells Federal Drive with Tom Temin that because of budget uncertainty, the Census Bureau rearranged plans for testing operations and systems in 2017 as it gets closer to the big show in 2020.
The Defense Department is taking growing pains in stride as it continues to work on its multi-year implementation plan of the cybersecurity system, the Joint Regional Security Stacks (JRSS).
The Obama administration released new guidance designed to officially codify the feedback its heard from agencies during the Hiring Excellence campaign and put them on path to use those lessons to improve federal hiring.
The Patent and Trademark Office's Patents for Humanity program has made awards for work in medicine, nutrition, sanitation, energy and living standards. Program director Edward Elliott joins Federal Drive with Tom Temin with more about Patents for Humanity and this year's winners.
Chris Townsend, vice president of federal for Blue Coat Systems, explains why Phase 3 of the continuous diagnostics and mitigation (CDM) program run by the Homeland Security Department is a winner for agencies.
Roughly 540,000 of the 1.9 million calls the Office of Personnel Management's Retirement Services received from federal annuitants in fiscal 2015 were abandoned, OPM's inspector general found. The IG also said Retirement Services is not meeting its goal to process all written inquires within 60 days or less.
Veronica Blette's passion for water conservation has spurred her to action that's saved an estimated 1.5 trillion gallons of water. Blette, who is the chief of the EPA's WaterSense program and recipient of industry's Water Star Award, joins Federal Drive with Tom Temin to talk about water conservation.
BirchGrove Consulting President Ray Bjorklund, joins host Roger Waldron to discuss how to bridge the acquisition management gap between government program managers and contracting officers. October 25, 2016
Treasury Inspector General for Tax Administration says the Internal Revenue Service needs to work on strengthening the security of taxpayer information and employees if it wants a strong information technology program.
Alejandro Mayorkas, deputy secretary for the Homeland Security Department, said he's spent the last three years building the foundations for key programs within DHS, from the Unity of Effort initiative to its role on cybersecurity and information sharing. Mayorkas will leave the department Oct. 28 to return to the practice of law.
When Hurricane Matthew made landfall in the United States in early October, it was a chance for the Federal Emergency Management Agency to prove it’s learned from its mistakes.
When they're not launching satellites into space, it turns out the engineers at NASA's Jet Propulsion Laboratory can also put any neighborhood's jack-o'-lanterns to shame.
The Department of Energy is looking to deliver a jolt to its workforce development and recruitment processes, so it’s standing up a new Office of Talent Management to do just that.
Rob Cook, a former Pixar software executive, will take over as the head of the Technology Transformation Service on Oct. 31.