Carol Harris - Federal News Network

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Customer experience — Customer Experience

Agency Oversight

Good customer experience isn't just good. For federal agencies, it's the law

"The purpose of the act is to improve government websites and its related services to enhance that customer experience," said GAO's Carol Harris.

IT Modernization

‘Historic’ FITARA scorecard shows record 13 agencies earned A's

Agency Oversight

The new Defense Department health records system isn't quite out of the woods either

Agency Oversight

Expensive software licenses still snare too many agencies

Reporter's Notebook

3 takeaways from the FITARA 17 scorecard roundtable

Veterans Affairs

Is the authority of the CIO of Veterans Affairs simply symbolic?

Technology

Why the judicial branch needs to improve its information technology

Chris DeRusha is the Federal Chief Information Security Officer.

Congress

Updated Cyber, data center, EIS changes highlight FITARA 15

Legal advice online, labor law concept, layer or notary working for business company.

Agency Oversight

Judiciary branch urged to tighten up oversight

Social Security Administration federal data center

Ask the CIO

New data center journey must include optimization, modernization, hybrid cloud

Reporter's Notebook

3 takeaways from FITARA 14

artificialintelligence

Reporter's Notebook

3 takeaways from FITARA 13

FITARA

Congress

FITARA 13 scorecard brings truce to data center consolidation debate

FILE- In this March 30, 2019, file photo the Dome of the U.S. Capitol Building is visible as cherry blossom trees bloom on the West Lawn in Washington. On Wednesday, April 10, the Treasury Department releases federal budget data for March. (AP Photo/Andrew Harnik, File)

Reporter's Notebook

When it comes to the data center debate, time to fish or cut bait

USPS coronavirus

Management

USPS delivers 100M mail-in ballots, authorizes 'extraordinary measures' to local management

Government Accountability Office building

Technology

Federal IT projects continue to be difficult for agencies to finish

FITARA

Congress

CIO reporting, working capital funds remain outliers in agency IT modernization progress

Bill Zielinski, Maria Roat, Brendan Johnson, Small Business Administration

Reporter's Notebook

GSA’s e-commerce initiative strained by new protests, questions over supply chain risks

gsa

Congress

Risk is high that GSA’s latest telecom contract suffers same fate as last two

agency it modernization

Reporter's Notebook

After six years, OMB, GAO still at odds over data center initiative

FITARA

Congress

GSA, Education, USAID receive ‘As' on FITARA scorecard

carol-harris-GAO

Federal Drive

VA to spend $10B on EHR replacement despite firm grasp on current system

FILE - In this April 2, 2015, file photo, a visitor leaves the Sacramento Veterans Affairs Medical Center in Rancho Cordova, Calif. The number of veterans seeking health care but ending up on waiting lists of one month or more is 50 percent higher now than it was a year ago when a scandal over false records and long wait times wracked the Department of Veterans Affairs, The New York Times reported Saturday, June 20, 2015, online ahead of its Sunday editions. (AP Photo/Rich Pedroncelli, File)

Veterans Affairs

VA's plans for maintaining VistA spark cost concerns for new electronic health record