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customer service, customer experence, Customer satisfaction - Employee engagement — Customer satisfaction - Employee engagement

Federal Report

How small changes in employee engagement can make a big difference

In new agency-specific data from OPM, more employee engagement trends are beginning to emerge from the federal workforce’s feedback on the 2024 FEVS.

Workforce

OPM calls for stronger focus on federal HR in new legislative proposal

Hiring/Retention

OMB tying employee retention to employee experience progress

Federal Report

The subtle difference between engagement and experience in 2024 FEVS

Workforce

Federal employee engagement, satisfaction on the rise once again in 2024 FEVS

People

Treasury’s Heller-Stein stepping in to lead the CHCO Council

Hiring/Retention

Feds heighten calls to service during Public Service Recognition Week

best places to work in the federal government, small business, VBA

Hiring/Retention

Heading into 2024, OPM ‘fundamentally rethinking’ federal hiring

ADA, Return to Office

Workforce

Agencies moving toward OPM’s long-term goals for DEIA in FEVS

Agency chief human capital officers convene for 2023 fall forum in September. Image credit: Office of Personnel Management.

Workforce

3 agencies that improved their FEVS response rates this year — and how they did it

FILE - This March 22, 2013 file photo, shows the exterior of the Internal Revenue Service building in Washington. The Internal Revenue Service is recalling about 46,000 of its employees furloughed by the government shutdown, nearly 60 percent of its workforce, to handle tax returns and pay out refunds. The employees won't be paid. (AP Photo/Susan Walsh, File)

People

Exclusive IRS is getting a new human capital officer

Panel of awards winners discusses past and future goals for the CHCO Council at 20th anniversary celebration and awards ceremony.

Workforce

After 20 years, CHCO Council eyes more reforms to federal human capital

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Workforce

OPM lays out hybrid ‘future of work’ vision for agencies

OPM, administrative leave

Agency Oversight

OPM must address internal skills gaps before it can effectively help other agencies

management workforce

Workforce

CHCO Council looks to scale, replicate successful pilots for federal hiring reform

041219 - Bob Tobias - 1

Management

Federal boards and councils, do they set the right examples?

Kiran Ahuja

Workforce

For newly empowered CHCO Council, the future of federal work is top of mind

Rep. Gerry Connolly, D-Va., is interviewed about the Relay, an electric autonomous vehicle, in Fairfax, Va., Thursday, Oct. 22, 2020. The future of transportation arrived in northern Virginia, looking like a big blue toaster on wheels that can seat six and drive itself through the region’s notorious traffic. State and local officials debuted the Relay system Thursday, an all-electric, autonomous vehicle that will provide free shuttle rides back and forth from the Dunn Loring Metrorail stop to the bustling Mosaic District in Fairfax County, Va. (AP Photo/Jacquelyn Martin)

Congress

Connolly introduces new legislation aimed at strengthening OPM

Department of Housing and Urban Affairs building, Washington, D.C.

Agency Oversight

Housing and Urban Development's inspector general has a long list of concerns

Workforce

Following NAPA study, OPM details broad plans to chart a new course

The Office of Personnel Management headquarters in Washington, D.C. (AP/Jacquelyn Martin)

Federal Report

After NAPA's big OPM report, what's next?

Workforce

OPM ready to 'close the chapter' on the merger, chart new path forward

An American flag flies above the White House, Sunday, July 19, 2020, in Washington, a day after it flew at half-staff in remembrance of Rep. John Lewis, D-Ga. (AP Photo/Patrick Semansky)

Workforce

Federal human capital — including OPM — need a sweeping overhaul, affinity groups say