customer service
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Angela Nordstrom, vice president of federal for NIC, said agencies have a rare opportunity to modernize their systems using a transaction-based approach.
June 25, 2018 -
The National Restaurant Association recently gave out this year's military food service awards.
June 04, 2018 -
Compared to the private sector, the federal government, as a whole, ranks down toward the bottom of a new customer service scorecard.
June 01, 2018 -
Following the release of the President's Management Agenda, the Trump administration is relaunching the Federal Customer Service Awards program the Obama administration began in 2015.
May 31, 2018 -
The Trump administration has big plans to improve the government's customer service, but Margaret Weichert, the deputy director for management at OMB, says getting there means more than just modernizing IT.
May 23, 2018 -
The Environmental Protection Agency received one of the inaugural Citizen Champions of Change awards for its customer service efforts.
May 03, 2018 -
About 20,000 new opt-ins to the blended retirement system aren't taking full advantage of the Thrift Savings Plan and its benefits.
April 23, 2018 -
Senior Correspondent Mike Causey asks what feds who are stuck at the office think of teleworking and its effects on customer service and social interactions.
April 06, 2018 -
A powerful wind storm earlier this month knocked out power at the Thrift Savings Plan's data center, which left participants without a way to contact the agency for several hours March 2.
March 26, 2018 -
Good design is part of good customer service. So is ensuring consistency from location to location.
March 26, 2018 -
When it comes to adopting new technology and revamping online services to the public, federal agencies don't always need to reinvent the wheel.
March 05, 2018 -
Doug Taylor, a program director for HighPoint Global, describes the factors agencies should consider when modernizing citizen services.
November 20, 2017 -
If customer service is the most important factor when it comes to picking a federal health plan, how can you judge it unless you try it?
November 13, 2017 -
Federal agencies strive for online service that matches the private sector, but sometimes private-sector service stinks.
November 07, 2017 -
Research, use of multiple communications channels and a touch of artificial intelligence: those are three strategies federal agencies have used to improve customer experience.
October 18, 2017