Mallory Barg Bulman: How good are agencies at improving customer experience?
October 18, 2017 9:30 am
< a min read
Research, use of multiple communications channels and a touch of artificial intelligence: those are three strategies federal agencies have used to improve customer experience. Now they’ve been documented by Accenture and the Partnership for Public Service. Mallory Barg Bulman, vice president for research and evaluation at the Partnership, shares the details on Federal Drive with Tom Temin.