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Mallory Barg Bulman: How good are agencies at improving customer experience?
Research, use of multiple communications channels and a touch of artificial intelligence: those are three strategies federal agencies have used to improve custo...
Research, use of multiple communications channels and a touch of artificial intelligence: those are three strategies federal agencies have used to improve customer experience. Now they’ve been documented by Accenture and the Partnership for Public Service. Mallory Barg Bulman, vice president for research and evaluation at the Partnership, shares the details on Federal Drive with Tom Temin.
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