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The Environmental Protection Agency received one of the inaugural Citizen Champions of Change awards for its customer service efforts.
About 20,000 new opt-ins to the blended retirement system aren't taking full advantage of the Thrift Savings Plan and its benefits.
Senior Correspondent Mike Causey asks what feds who are stuck at the office think of teleworking and its effects on customer service and social interactions.
A powerful wind storm earlier this month knocked out power at the Thrift Savings Plan's data center, which left participants without a way to contact the agency for several hours March 2.
Good design is part of good customer service. So is ensuring consistency from location to location.
When it comes to adopting new technology and revamping online services to the public, federal agencies don't always need to reinvent the wheel.
Doug Taylor, a program director for HighPoint Global, describes the factors agencies should consider when modernizing citizen services.
If customer service is the most important factor when it comes to picking a federal health plan, how can you judge it unless you try it?
Federal agencies strive for online service that matches the private sector, but sometimes private-sector service stinks.
Research, use of multiple communications channels and a touch of artificial intelligence: those are three strategies federal agencies have used to improve customer experience.
Surveys and feedback are a key part of the Veterans Affairs Department's customer experience strategy and its plan to expand telehealth services.
The IRS is rolling out a new way for customers with tax issues to interact with the agency.
The Veterans Affairs Department is mapping out touch points where veterans might interact with the department and collecting feedback from veterans.
For lots of reasons, the federal government trails the private sector when it comes to customer service. Pressing forward on trying to fix this situation, the Partnership for Public Service and Accenture. Mallory Barg Bulman, director of research and evaluation at the Partnership, shares the details on Federal Drive with Tom Temin.