Department of Agriculture

customer service, customer experence, Customer satisfaction - Employee engagement

How about night and weekend customer service — in person?

Shouldn’t in-person appointments and when they’re available become part of agencies’ thinking about improving customer experience?

Tom Temin Commentary

Courtesy of https://www.aei.org/profile/kevin-r-kosar/

Lesson learned: A long ago federal agriculture project that did not work out

Workforce

Getty Images/iStockphoto/baramee2554

Here’s how to fire a fed

Federal Report

These USDA employees modernized an old program so poor Americans could eat better

People

USDA modernizes an important research facility with a whole new building

Facilities/Construction

How a few agency leaders are defining, measuring ‘meaningful’ in-person work

Workforce

What exactly is organic food? USDA wants to make sure everyone follows the rules

Agency Oversight

VA warns 81K health care employees’ jobs at risk under House GOP debt ceiling plan

Workforce

USDA prioritizing research into climate change, data infrastructure, nutritional equity

Workforce

Harvesting some info on the AG Dept’s Agricultural Research Service

Workforce

Two feds who bring real passion to their jobs

Tom Temin Commentary

The government’s satisfaction index is up, but still not what it should be

The latest poll of Americans’ satisfaction with service they get from the federal government is up. But with a score of 66 out of 100, the American Customer…

Agency Oversight

From humble beginnings to SES: Kimberly Graham, USDA Farm Service Agency

Kimberly Graham, the Agriculture Department’s Farm Service Agency’s assistant deputy administrator for farm programs, started as a clerk typist out…

Commentary

Job Corps Civilian Conservation Centers, Forest Service, USDA

The Forest Service claims progress in the effort to control western wildfires

People

The Forest Services, part of the Agriculture Department, is in the midst of a 10-year effort to better prevent wildfires, the kinds of seemingly out-of-control blazes that have charred millions of acres out west.