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IT Modernization

First Look State, NOAA, Education win new IT modernization money

The Technology Modernization Fund Board awarded three agencies a total of $49.2 million for AI, IT modernization and cybersecurity projects.

Agency Oversight

Meet the GAO investigator who bird-dogged the federal student loan program

Reporter's Notebook

Long-time GSA executive Bennett passes away; CISA, NOAA, FBI gain new IT leaders

Management

How the Federal Student Aid program has adjusted to the pandemic

Big Data

Predictive analytics being used to spot missing, suspicious payments for agencies

Technology

4 ways to improve your customer experience, from agencies already deep in the trenches

People

Trump to finally nominate OFPP administrator

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Technology

Education Dept. goes mobile with student aid program app

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Federal Drive

Education Dept. goes mobile with student aid program app

Free Application for Federal Student Aid (FAFSA) concept.

Technology

Education to launch mobile FAFSA, in pursuit of better customer experience

OPM reorganization

All News

Agencies see 'workforce reshaping' as opportunity for professional development, not necessarily RIFs

Network & Computer security artwork 2 dark

Technology

Potential for fraud CoE emerges amid agencies' cyber risk responses

Keith Wilson is the CIO of the office of Federal Student Aid in the Education Department.

Ask the CIO

Federal Student Aid teams with USDS to modernize apps

Ask the CIO

Federal Student Aid shifting toward a customer-centric approach to IT

Technology

Feds improve customer service through data analysis