The Office of Management and Budget, in a memo last month, called on deputy secretaries to develop Work Environment Plans that take a closer look at agency satisfaction scores for both employees and customers.
The IRS is warning House lawmakers that plans to eliminate nearly $80 billion in agency modernization funds would stall ongoing plans to improve taxpayer services.
16 of the 37 federal programs and governmentwide challenges on GAO’s 2023 high risk list improved, according to the latest biennial report the agency published Thursday.
IRS Commissioner Danny Werfel says the the agency will, in the coming weeks, shed more light on the agency’s hiring plans over the next decade.
The IRS is pointing to a higher level of performance this filing season a taste of what it can do to transform the agency in the coming years.
Congress is on its second week of spring break. But its workload is piling up like drifts of cherry blossom petals. To get a rundown the latest Hill news, the Federal Drive with Tom Temin…
The IRS is preparing to hire tens of thousands of new employees by the end of fiscal 2024, with many of those new hires going to improve taxpayer experience and beef up enforcement.
After 33 years of working for the National Treasury Employees Union, its president, Tony Reardon, is calling it a career. He'll retire in August, when his term as president concludes.
Danny Werfel, a former acting IRS commissioner under the Obama administration, was sworn in Tuesday to serve as the agency’s 50th permanent commissioner.
Labor leaders called on the Biden administration to investigate the workplace practices of federal contractor Maximus, claiming the company systemically prevents call center staff, who are predominately Black and Latina women, from advancing their careers.
Managers at the IRS have definite hopes and expectations for the coming year, now that they have a confirmed commissioner and the expectation of extra money thanks to the Inflation Reduction Act.
The IRS is bringing back a former leader experienced at helping the agency overcome challenges and congressional scrutiny.
Nancy Sieger has been the IRS chief information officer in a permanent or acting basis since 2019 and helped oversee the tax agency’s pandemic IT modernization efforts.
No matter what it does, the IRS always seems to be saddled with outdated information technology systems. At the moment, a third of its applications are legacy, according to the Government Accountability Office (GAO).
If confirmed, Danny Werfel would be the first IRS commissioner to spend a significant portion of the $80 billion meant for the agency to rebuild its workforce and modernize its legacy IT over the next decade.