Treasury Inspector General for Tax Administration

IRS taxpayer assistance centers still have some work to do on the customer service front

The IRS has made progress in customer service, especially for people calling its Taxpayer Assistance Centers (TACs). But the TACs still have issues.

Workforce

IRS spends about $2B to rebuild workforce, modernize legacy IT systems

Federal Newscast

IRS needs to use pay incentives more to keep up with hiring goals, watchdog warns

Hiring/Retention

(AP Photo/Elaine Thompson)

FILE- In this Jan. 16, 2019, file photo doors at the Internal Revenue Service (IRS) in the Henry M. Jackson Federal Building are locked and covered with blinds as a sign posted advises that the office will be closed during the partial government shutdown in Seattle. Disruptions from last month’s partial government shutdown caused a “shocking” deterioration in the IRS’ telephone help for taxpayers in the first week of the filing season, the agency’s watchdog said in a report released Tuesday, Feb. 12. (AP Photo/Elaine Thompson, File)

IRS sees ‘continued challenge’ hiring above workforce attrition rate in coming years

Hiring/Retention

IRS ends year with record-breaking reduction in tax return backlog, but challenges remain

Agency Oversight

FILE - In this photo March 22, 2013 file photo, the exterior of the Internal Revenue Service (IRS) building in Washington. Lawmakers are increasingly looking at boosting the IRS to help pay for infrastructure improvements. (AP Photo/Susan Walsh, File)

IRS to study telework’s impact on workforce in omnibus spending bill

Workforce

Commissioner Rettig confident in more progress on IRS backlog by the end of 2022

Federal Newscast

A sign outside the Internal Revenue Service building in Washington, on May 4, 2021. The Internal Revenue Service says it is conducting a comprehensive review of safety at its facilities. The action comes in response to an increasing number of threats borne of conspiracy theories that agents were going to aggressively target middle-income taxpayers. (AP Photo/Patrick Semansky)

A new look at an old problem: Contractors who don’t pay their taxes

Agency Oversight

GSA’s chief information officer is on a hiring spree

The Chief Information Officer at GSA is seemingly in unrestrained hiring mode. Meanwhile, federal employees under 30 are resigning at higher rates than…

Federal Newscast

IRS gets $1B funding increase in draft FY 2023 bill from House appropriators

Committee Chairwoman Rosa DeLauro (D-Conn.) said the IRS budget outlined in the draft bill would help the agency “provide better customer service and crack…

Budget

40 members of US Digital Corps head to 13 agencies to improve services

Federal Newscast

In today’s Federal Newscast, the Biden administration outlines its plan to maximize COVID-era IT modernization funds, and a study shows the brain injury CTE is rare in military personnel.

Treasury Inspector General for Tax Administration

IRS taxpayer assistance centers still have some work to do on the customer service front

IRS spends about $2B to rebuild workforce, modernize legacy IT systems

IRS needs to use pay incentives more to keep up with hiring goals, watchdog warns

The IRS appears to have counted out some taxpayers a bit too soon

IRS needs more precision in doling out cash awards to whistleblowers, IG says

The IRS may want to revisit the idea of a suggestion box for employees

IRS sees ‘continued challenge’ hiring above workforce attrition rate in coming years

IRS ends year with record-breaking reduction in tax return backlog, but challenges remain

IRS to study telework’s impact on workforce in omnibus spending bill

Commissioner Rettig confident in more progress on IRS backlog by the end of 2022

A new look at an old problem: Contractors who don’t pay their taxes

GSA’s chief information officer is on a hiring spree

IRS gets $1B funding increase in draft FY 2023 bill from House appropriators

40 members of US Digital Corps head to 13 agencies to improve services