Acting Secret Service Director Joe Clancy has a tough road ahead. Employee satisfaction and commitment hit an all-time low last year. That’s according to the 2013 Best Places to Work rankings. Those numbers came out before the fence-jumper embarrassment that’s got the whole world wondering about the Secret Service. Turning things around will take patience, determination and strong leadership. John Palguta, vice president for policy at the Partnership for Public Service, joined Tom Temin on the Federal Drive with analysis.

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