Mallory Barg Bulman: How agencies can improve customer service
Now that the main tax filing season is in the books, the Internal Revenue Service is regrouping and looking for ways it can improve customer service. The Partne...
Now that the main tax filing season is in the books, the Internal Revenue Service is regrouping and looking for ways it can improve customer service. The Partnership for Public Service has done research into what it takes to improve customer service. Mallory Barg Bulman, research director at the Partnership, shares insight on Federal Drive with Tom Temin.
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Tom Temin
Tom Temin is host of the Federal Drive and has been providing insight on federal technology and management issues for more than 30 years.
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