Mallory Barg Bulman: TSA, State endure customer service problems
The Transportation Security Administration and the State Department's Passport Office have two things in common. They both interact with citizens when they're t...
The Transportation Security Administration and the State Department's Passport Office have two things in common. They both interact with citizens when they're traveling, and they both have had customer service problems. But, they've made efforts to improve. Mallory Barg Bulman, research director at the Partnership for Public Service, joins Federal Drive with Tom Temin with more.
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Tom Temin
Tom Temin is host of the Federal Drive and has been providing insight on federal technology and management issues for more than 30 years.
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