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Mallory Barg Bulman: Improving Education Department’s customer service
If you're going to nationalize what was once in the private sector, you should at least give good customer service. That's what the Education Department is tryi...
If you're going to nationalize what was once in the private sector, you should at least give good customer service. That's what the Education Department is trying to do with the college student loan program with its complicated rules and procedures. Mallory Barg Bulman, director of research at the Partnership for Public Service, joins Federal Drive with Tom Temin to offer her insight.
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Tom Temin
Tom Temin is host of the Federal Drive and has been providing insight on federal technology and management issues for more than 30 years.
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