Mallory Barg Bulman: Ways for Trump administration to improve customer experience
The Trump administration is calling on agencies to find new ways to improve services to citizens, including an overhaul of digital services. That's where the...
The Trump administration is calling on agencies to find new ways to improve services to citizens, including an overhaul of digital services. That's where the Federal Agency Customer Experience Act of 2017 comes in. Mallory Barg Bulman, vice president for research and evaluation at the Partnership for Public Service, spoke on Federal Drive with Tom Temin about how things are adding up.
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Tom Temin
Tom Temin is host of the Federal Drive and has been providing insight on federal technology and management issues for more than 30 years.
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