Federal Drive

Jason Miller, Executive Editor, Federal News Radio

The Social Security Administration is slowly breaking down its reputation as being stuck in the old world of customer service (snail mail and telephone queues)....

Federal News Network Staff

April 1, 2015 9:19 am

< a min read

wfedstaff | April 18, 2015 4:11 am

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The Social Security Administration is slowly breaking down its reputation as being stuck in the old world of customer service (snail mail and telephone queues). The MySSA portal is quickly becoming the focal point for modernizing Social Security’s Web applications. Pamela Pittman is the SSA’s division director for Programmatic Applications. She tells executive editor Jason Miller about the agency’s latest online service. Read Jason’s related story.