The Office of Personnel Management’s retirement claims backlog is down by about 10,000 claims in the past 10 months. The average processing time is at 37 days. OPM says an updated case management system will help it do better, but it’s not sure yet what exactly that system will look like. Jessica Klement, legislative director for National Active and Retired Federal Employees, and her association’s president, Richard Thissen, testified Wednesday before the House Oversight and Government Reform Subcommittee on the Federal Workforce, US Postal Service and the Census. She tells In Depth with Francis Rose about the concerns she’s hearing from NARFE members.

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