Justin Herman: Making customer service across government easy with Yelp
The emphasis on customer services across government includes a higher profile for feedback. The latest social media site to give agencies feedback on employee...
The emphasis on customer services across government includes a higher profile for feedback. The latest social media site to give agencies feedback on employee performance and mission delivery is Yelp. Justin Herman of the General Services Administration tells In Depth with Francis Rose the deal with Yelp is just one of many opportunities for agencies to interact with citizens.
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