Justin Herman

21st Century IDEA envisioned a digital government, a pandemic made it happen

Investments in building a digital government have paid dividends for some agencies, and some have sought to expedite modernization projects through funding…

Read more

‘No hype, no aspirational talk:’ GSA sheds light on upcoming RPA forum

Read more

How robotics process automation is opening doors for agency innovation, transformation

Read more

GSA exploring blockchain, artificial intelligence as new digital services pilots

Read more

Justin Herman: Is the government ready for citizen technology?

For millions of Americans, access to information is shifting to online software agents like Microsoft Cortana and Amazon Alexa. Officials at the General…

Read more
artificial intelligence

GSA launching interagency community on artificial intelligence

The General Services Administration is starting an interagency community on AI, to help agencies and private industry work together for civilian services.

Read more
Image not found

Justin Herman: Making customer service across government easy with Yelp

The emphasis on customer services across government includes a higher profile for feedback. The latest social media site to give agencies feedback on employee performance and mission delivery is Yelp. Justin Herman of the General Services Administration tells In Depth with Francis Rose the deal with Yelp is just one of many opportunities for agencies to interact with citizens.

Read more

Sign up for breaking news alerts