Justin Herman

21st Century IDEA envisioned a digital government, a pandemic made it happen

Investments in building a digital government have paid dividends for some agencies, and some have sought to expedite modernization projects through funding…

IT Modernization

‘No hype, no aspirational talk:’ GSA sheds light on upcoming RPA forum

Automation

Exclusive

How robotics process automation is opening doors for agency innovation, transformation

Federal Insights

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Here’s how your agency can win some of the $100M IT modernization fund

Reporter's Notebook

Businessman hand touching block chain icon over blur city background, cryptocurrency, bitcoin concept

OPM takes first step toward employee digital records with blockchain

Technology

View of brown folders, with focus on grants label, Concept of funding, 3D illustration

GSA sees $100M IT modernization fund as ‘glass half full’

Technology

How GSA turned an automation project into an acquisition time-saver

Technology

Don’t get caught in the ‘hype cycle’ of blockchain

Reporter's Notebook

Justin Herman: Blockchain is a link in IT modernization

Federal Drive

Modernizing the Citizen Journey through Data

Federal Insights

GSA exploring blockchain, artificial intelligence as new digital services pilots

Technology

Justin Herman: Is the government ready for citizen technology?

For millions of Americans, access to information is shifting to online software agents like Microsoft Cortana and Amazon Alexa. Officials at the General…

Federal Drive

GSA launching interagency community on artificial intelligence

The General Services Administration is starting an interagency community on AI, to help agencies and private industry work together for civilian services.

Technology

Justin Herman: Making customer service across government easy with Yelp

The emphasis on customer services across government includes a higher profile for feedback. The latest social media site to give agencies feedback on employee performance and mission delivery is Yelp. Justin Herman of the General Services Administration tells In Depth with Francis Rose the deal with Yelp is just one of many opportunities for agencies to interact with citizens.