customer service
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Professor Bob Tobias joined Federal Drive to explain how agencies can improve their customer service but it better services starts in-house.
July 17, 2019 -
In today's Federal Newscast, according to new numbers from market research company Forrester, the federal government as a whole was ranked lower than airlines, car rental services, and health care providers.
June 13, 2019 -
OMB has doubled down efforts to transform customer experience in government as a way to address other top management challenges.
May 02, 2019 -
From depletion of clerical ranks to the need to rev up customer service, federal agencies have a lot of incentives to bring on artificial intelligence.
March 06, 2019 -
Despite the momentum gathering around the Trump administration's priority around transforming customer service in government, agencies still face challenges getting feedback from the public under the Paperwork Reduction Act (PRA).
November 09, 2018 -
CPB hasn't rested on its laurels with Global Entry and trying to speed up Customs declarations and passport control.
October 11, 2018 -
Amid the Trump administration's plans to transform the way the government approaches customer service, agencies and lawmakers are laying the groundwork to get that strategy off the ground.
October 10, 2018 -
Despite years of shrinking budgets and a smaller workforce, the Government Accountability Office gave the IRS a thumbs up for this year's tax filing season.
September 12, 2018 -
As part of a broader customer service transformation under the President's Mangement Agenda, the Defense Imagery Managment Operations Center (DIMOC) aims to "connect the dots" between its stovepiped program offices.
September 03, 2018 -
As one of the leading agencies in the Trump administration's campaign to improve customer service, the Veterans Affairs Department sees potential in using artificial intelligence to get a handle on the hundreds of thousands of calls it gets every day from veterans seeking care.
August 31, 2018 -
The Education Department's Federal Student Aid Office is launching a mobile app for the Free Application for Federal Student Aid (FAFSA) to help the agency gain a better view into applicants' pain points with the form.
August 28, 2018 -
Mallory Barg Bulman, vice president for research and evaluation at the Partnership for Public Service, shared more on the new language and what it means on Federal Drive with Tom Temin.
August 01, 2018 -
In today's Federal Newscast, a Veterans Affairs field examiner was hoping to steal nearly $700,000 from a disabled veteran.
August 01, 2018 -
The President's Management Agenda has called for an overhaul of customer service technology on the part of federal agencies.
July 20, 2018 -
Of all the customer service channels in need of improvement, agencies across the board may find the biggest challenge in making their websites more user-friendly.
July 06, 2018