ODNI
Workforce
OMB’s return-to-office memo offers ‘reset’ for federal employees and their customers
Accelerating Government
Accelerating Government with ACT-IAC – Episode 19 – Customer Experience (CX)
Amtower Off-Center
Customer experience: What is it and why is it needed?
Market Chat
Insight by Government Marketing University Episode 14: How to leverage customer experience as a tool for government marketing (and gain customer loyalty)
IT Modernization
Exclusive USDA, GSA accelerating Centers of Excellence efforts by releasing 6 RFQs
Management
Starting with IT, EPA driving toward a new customer experience
Market Chat
Insight by Government Marketing University Episode 7: How to successfully market to government during a CR
Staff Sgt. Tracy Smith
Reporter's Notebook
Army seeks help to guard against fake social media accounts
Reporter's Notebook
Labor, GSA losing IT, customer service executives
Martha Dorris, GSA’s deputy associate administrator for innovative technologies
Federal Drive
Martha Dorris: What state-of-the-art customer service looks like
Federal Drive
Martha Dorris: Devil's in the details in customer service
People
GSA’s Dorris to retire after 34 years
All News
Martha Dorris and Ira Hobbs
Amelia Brust/Federal News Network
Management
Web guru Dorris brings new life to government websites
Federal Drive
Federal Drive Show Blog - June 14, 2013
Amelia Brust/Federal News Network
All News
How to boost agency call center performance
Amelia Brust/Federal News Network
All News
Open gov lessons from GSA
Amelia Brust/Federal News Network
Federal Drive
MOC: Dorris explains split at GSA's Office of Citizen Services
Technology
General Services Administration providing tools for "collaboration explosion"
Technology
General Services Administration