It’s an extreme online makeover to streamline business at the agency charged with managing citizenship applications. The US Citizenship and Immigration Services is adding e-mail and cell-phone tools to its site that will allow incoming US citizens and immigrant workers to check on the status of their applications, and in turn, that could mean fewer calls to its contact center. And joining us with a preview is none other than, Alejandro Mayorkas, the new Director for USCIS.

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