Alejandro Mayorkas

Congress

Congress swings-and-misses at impeachment, foreign aid, federal telework

Can it get any more chaotic in Congress? This week will tell, as we might see another try at impeaching Homeland Security Secretary Alexandro Mayorkas,…

Read more
Getty Images/iStockphoto/chombosanAI (artificial intelligence) concept.

Mayorkas signs new policy, calls for DHS to ‘move quickly and nimbly’ with AI adoption

Read more
CISA Logo

CISA faces ‘significant concerns’ over losing chemical security staff during reauthorization stalemate

Read more
Justin Doubleday/Federal News NetworkHydrick Thomas, the president of TSA Council 100 for the American Federation of Government Employees, speaks about TSA pay raises during a July 27 press conference at Reagan National Airport in Washington, DC.

‘Long overdue’ TSA pay raises bring salaries in line with rest of federal workforce

Read more
Getty Images/iStockphoto/chombosanAI (artificial intelligence) concept.

DHS moves to address the promise, and the perils, of AI

CBP is already moving forward with an effort to embed AI algorithms in screening technology, while CISA’s director has raised concerns about the “weaponization”…

Read more
(AP Photo/Lynne Sladky)FILE - In this Nov. 20, 2020, file photo a U.S. Department of Homeland Security plaque is displayed a podium as international passengers arrive at Miami international Airport where they are screened by U.S. Customs and Border Protection in Miami. The damned-if-you-pay-damned-if-you-don’t dilemma on ransomware payments has left U.S. officials fumbling about how to respond. While the Biden administration “strongly discourages” paying, it recognizes that failing to pay would be suicidal for some victims. (AP Photo/Lynne Sladky, File)

DHS organizing new directorate to lead CX efforts

DHS has brought on a U.S. Digital Service veteran to lead a new customer experience directorate.

Read more
A TSA worker checks an identification card, Friday, Jan. 25, 2019, at Seattle-Tacoma International Airport in Seattle. Yielding to mounting pressure and growing disruption, President Donald Trump and congressional leaders on Friday reached a short-term deal to reopen the government for three weeks while negotiations continue over the president's demands for money to build his long-promised wall at the U.S.-Mexico border. (AP Photo/Ted S. Warren)

From airports to immigration to emergency relief, DHS urged to improve ‘customer experience’

The Homeland Security Advisory Council’s latest report suggest better staffing models, improved technology and other actions could improve CX at several DHS components.

Read more