Alejandro Mayorkas

Getty Images/iStockphoto/chombosanAI (artificial intelligence) concept.

Mayorkas signs new policy, calls for DHS to ‘move quickly and nimbly’ with AI adoption

DHS has a new AI policy, while Chief Information Officer Eric Hysen has been named as the department’s first-ever “chief AI officer.”

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CISA faces ‘significant concerns’ over losing chemical security staff during reauthorization stalemate

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Justin Doubleday/Federal News NetworkHydrick Thomas, the president of TSA Council 100 for the American Federation of Government Employees, speaks about TSA pay raises during a July 27 press conference at Reagan National Airport in Washington, DC.

‘Long overdue’ TSA pay raises bring salaries in line with rest of federal workforce

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(AP Photo/Lynne Sladky)FILE - In this Nov. 20, 2020, file photo a U.S. Department of Homeland Security plaque is displayed a podium as international passengers arrive at Miami international Airport where they are screened by U.S. Customs and Border Protection in Miami. The damned-if-you-pay-damned-if-you-don’t dilemma on ransomware payments has left U.S. officials fumbling about how to respond. While the Biden administration “strongly discourages” paying, it recognizes that failing to pay would be suicidal for some victims. (AP Photo/Lynne Sladky, File)

DHS organizing new directorate to lead CX efforts

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A TSA worker checks an identification card, Friday, Jan. 25, 2019, at Seattle-Tacoma International Airport in Seattle. Yielding to mounting pressure and growing disruption, President Donald Trump and congressional leaders on Friday reached a short-term deal to reopen the government for three weeks while negotiations continue over the president's demands for money to build his long-promised wall at the U.S.-Mexico border. (AP Photo/Ted S. Warren)

From airports to immigration to emergency relief, DHS urged to improve ‘customer experience’

The Homeland Security Advisory Council’s latest report suggest better staffing models, improved technology and other actions could improve CX at several…

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Amelia Brust/Federal News Network

After Log4j and SolarWinds, CISA tells agencies to routinely scan networks for devices, potential bugs

CISA is kicking off Cybersecurity Awareness Month with a new binding operational directive for agencies.

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FILE - Homeland Security logo is seen during a joint news conference in Washington, Feb. 25, 2015. The Department of Homeland Security paused the work of its new disinformation governance board Wednesday. The move responds to weeks of criticism from Republicans and questions about whether the board would impinge on Americans’ free speech rights. A statement says DHS’ advisory board on homeland security will review the board’s work.  (AP Photo/Pablo Martinez Monsivais, File)

DHS looks to hire hundreds of ‘technologists’ to improve customer experience

DHS is aiming to hire “hundreds” to help improve customer experiences ranging from air travel to the immigration process.

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