Jim Williams: The next generation of customer service
The White House is working with the American Council for Technology-Industry Advisory Council to help shape the next round of customer service initiatives using...
The White House is working with the American Council for Technology-Industry Advisory Council to help shape the next round of customer service initiatives using commercial best practices. Customer service is one of the White House's top cross-agency priority goals. Jim Williams is a partner at Schambach and Williams Consulting. He tells the Federal Drive with Tom Temin how he's heading up the ACT-IAC effort.
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Tom Temin
Tom Temin is host of the Federal Drive and has been providing insight on federal technology and management issues for more than 30 years.
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