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OPM tells agencies to review, streamline performance management, disciplinary policies

Under the latest guidance from the Office of Personnel Management, agencies have new deadlines now to review and then streamline their existing performance…

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Trump administration to focus in on federal employee performance awards, reskilling in 2019

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CFOs, OMB say one solution to improper payments is less ‘misleading’ definition

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OMB details 14 cross-agency priority goals in unveiling new President’s Management Agenda

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OPM details strategy for workforce reshaping, basic tenets of Trump’s management agenda

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rules and regulations marked on rubber stamp

OMB to soon give agencies initial guidance on cutting burdensome activities

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OFPP, GSA raise the stakes on new acquisition approach

OFPP Administrator Anne Rung and Tom Sharpe, the commissioner of the General Services Administration’s Federal Acquisition Service, say category management…

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Agencies set 92 priority goals for final years of Obama administration

Cybersecurity and customer service were popular additions to many federal agencies’ priority goals for 2016 and 2017.

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Jim Williams: The next generation of customer service

Federal Drive

The White House is working with the American Council for Technology-Industry Advisory Council to help shape the next round of customer service initiatives using commercial best practices. Customer service is one of the White House’s top cross-agency priority goals. Jim Williams is a partner at Schambach and Williams Consulting. He tells the Federal Drive with Tom Temin how he’s heading up the ACT-IAC effort.

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