OPM tells agencies to review, streamline performance management, disciplinary policies
Under the latest guidance from the Office of Personnel Management, agencies have new deadlines now to review and then streamline their existing performance…
OFPP Administrator Anne Rung and Tom Sharpe, the commissioner of the General Services Administration’s Federal Acquisition Service, say category management…
Cybersecurity and customer service were popular additions to many federal agencies’ priority goals for 2016 and 2017.
The White House is working with the American Council for Technology-Industry Advisory Council to help shape the next round of customer service initiatives using commercial best practices. Customer service is one of the White House’s top cross-agency priority goals. Jim Williams is a partner at Schambach and Williams Consulting. He tells the Federal Drive with Tom Temin how he’s heading up the ACT-IAC effort.