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Rick Parrish: Federal agencies need lesson in customer experience
For your constituents, customer experience is like bliss when it's excellent, and hell on earth when it's lousy. One new piece of research says federal agencies...
For your constituents, customer experience is like bliss when it's excellent, and hell on earth when it's lousy. One new piece of research says federal agencies fail at customer experience. One reason is they ignore the important ingredients that go into good customer experience. Joining Federal Drive with Tom Temin with more, Rick Parrish, principal government customer experience analyst at Forrester Research.
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Tom Temin
Tom Temin is host of the Federal Drive and has been providing insight on federal technology and management issues for more than 30 years.
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