Agencies improving in CX but need to worry less about digital – more about human design
Speakers at a virtual summit this week detailed how the pandemic gave their agencies a chance to make long-talked about improvements to customer experience.
Hereâ€™s a fun, â€œlittleâ€ cloud computing nugget to digest this lovely Monday afternoon. In its latest report, Forrester Research estimates the global cloud computing market will grow to $241 billion by the year 2020. Thatâ€™s up from $40.7 billion in 2011. According to the executive summary, the report â€œforecast[s] shifts in the usage patterns of […]