The yearlong pandemic situation has pressure-tested the governmental custom experience

The government has learned a lot about its strengths and weaknesses during COVID. Forrester Research Vice President Rick Parrish joined Federal Drive with…

Read more

Agencies improving in CX but need to worry less about digital – more about human design

Read more

Agencies slightly improve customer experience, but still behind the private sector

Read more

John Kindervag: How to mitigate threats to your network

A perfect solution for cybersecurity is elusive because the threats always change. But the network itself remains an important focus for cyber efforts….

Read more

Rick Parrish: Federal agencies need lesson in customer experience

For your constituents, customer experience is like bliss when it’s excellent, and hell on earth when it’s lousy. One new piece of research says federal…

Read more

Government maintains ‘monopoly’ on poor customer experience

In today’s Top Federal Headlines, a new report shows that while some agencies are improving, the federal government still ranks among the worst for customer experience.

Read more

Sign up for breaking news alerts