Forrester Research

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It’s official. Agencies must have zero trust in their networks. Now what?

It’s been building for a while, the move to implement an architecture known as zero trust in agency information technology networks. Now the Biden administration…

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The yearlong pandemic situation has pressure-tested the governmental custom experience

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Amelia Brust/Federal News Network

Agencies improving in CX but need to worry less about digital – more about human design

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Amelia Brust/Federal News Network

Agencies slightly improve customer experience, but still behind the private sector

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Andrew Bartels: New forecasts for technology spending

President Donald Trump and members of Congress have stressed the importance of improving government information technology. The questions is whether their…

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John Kindervag: How to mitigate threats to your network

A perfect solution for cybersecurity is elusive because the threats always change. But the network itself remains an important focus for cyber efforts….

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Rick Parrish: Federal agencies need lesson in customer experience

For your constituents, customer experience is like bliss when it’s excellent, and hell on earth when it’s lousy. One new piece of research says federal agencies fail at customer experience. One reason is they ignore the important ingredients that go into good customer experience. Joining the Federal Drive with more, Rick Parrish, principal government customer experience analyst at Forrester Research.

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