Mallory Barg Bulman: Hiring your way to improved customer service
Agencies wanting to improve customer service should hire front-line people who are good at customer service. No mystery there. But to support those people, you ...
Agencies wanting to improve customer service should hire front-line people who are good at customer service. No mystery there. But to support those people, you really need to have a much deeper orientation toward good service delivery. Mallory Barg Bulman, director of research at the Partnership for Public Service, joins Federal Drive with Tom Temin with advice for how to do that.
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Tom Temin
Tom Temin is host of the Federal Drive and has been providing insight on federal technology and management issues for more than 30 years.
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